Refund Policy

At Jam Jar Wine & Cocktail Lounge, we want you to book with confidence.

 

This Refund Policy explains when refunds are available for event bookings, deposits and products purchased through our website.

 

Wine Tasting Masterclasses & Ticketed Events

 

Tickets for wine tasting masterclasses and other ticketed events are refundable if cancelled at least 7 days before the event.

• Cancellations made 7 or more days before the event will receive a full refund.

• Cancellations made less than 7 days before the event are non-refundable unless we can resell your place.

• Tickets may be transferred to another person at any time by notifying us in advance.

 

If Jam Jar cancels or reschedules an event, customers will be offered either:

• a full refund, or

• the option to transfer their booking to another available date.

 

Private Party Bookings

 

Deposits paid to secure a private party or venue hire are refundable if cancelled at least 14 days before the booking date.

Cancellations made within 14 days may result in the deposit being retained to cover costs already incurred, unless otherwise agreed.

 

Gift Vouchers

 

Gift vouchers are non-refundable and cannot be exchanged for cash unless required by law.

 

Food & Drink

 

Food and drink purchased and served at the venue cannot be refunded unless the product is faulty, not as described, or otherwise required by law.

 

If you experience any issues during your visit, please let a member of our team know immediately so we can resolve the matter.

 

Merchandise

 

Unused merchandise purchased from Jam Jar may be returned within 14 days of purchase for a refund or exchange, provided it is in its original condition and accompanied by proof of purchase. Personalised or custom-made items cannot be returned unless faulty.

 

How to Request a Refund

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To request a refund, please contact us with your booking details:

Jam Jar Wine & Cocktail Lounge
47 Victoria Road
Scarborough YO11 1SH

Email: info@jamjarscarborough.co.uk

 

Please include your name, booking reference (if applicable), and the reason for your request.

 

Your Consumer Rights

 

Nothing in this Refund Policy affects your statutory rights under UK consumer protection legislation.